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01924 240291

Delivery & Returns

Delivery

Delivery lead times vary depending on the type and quantity of lockers or cupboards ordered.  General guidance on delivery lead times can be found on the delivery tab of each specific product.

Quick Summary Of Delivery Lead Times

Quick Delivery Lockers

Maximum 5 working days, sooner on request and if stock is available.  Overnight additional carriage charges may apply.  For exact availability please contact our sales team on 01924 240291.

 

Standard Lockers: 1-6 Tier

1800 x 300 x 300

1800 x 300 x 450

Normally 8-10 working days from order.  For large quantities lead time would be extended and confirmed by 3D Lockers at time of order placement.

 

Sloping Top Lockers: 1-6 Tier

1800 x 300 x 300

1800 x 300 x 450

8-10 working days.

Other Size Metal Lockers

Manufactured lead time varying from 15-20 working days.

 

Slimline Lockers

15-18 working days.

 

Perforated Door Lockers, Laptop, Post, Phone, Personal Effects, In-Charge, Laminate & Garment

17-20 working days.

Vision Panel, Half Height & Three Quarter Height Lockers

22-25 working days.

Special Locks: Coin Return, Coin Retain, Digital Combi Locks

Increase the delivery lead time of all products to 17-20 working days.

 

Multi User Combination Locks

27-30 working days.

 

Hazardous Cupboards

Normally 5-8 working days from order.

 

 

The above is meant as a general guidance only.  Sometimes unforeseen manufacturing situations can occur resulting in longer lead times.  Here at 3D Lockers we try our best to keep our customers informed of any delays, but cannot be held liable for any losses or costs incurred by yourselves. Failure to deliver by the due date or time shall not constitute a breach of contract by 3d Lockers.  We shall try to deliver the goods or services by the agreed date, however such dates are estimates only and we will not be held liable for any failure to deliver complete works by such dates.  The goods may also be delivered in advance of any confirmed delivery date. Where we can we will give notice of advance deliveries, but this cannot be guaranteed and therefore shall not constitute a breach of contract by 3d Lockers.

If you have a specific delivery lead time request, please contact our Sales Team on 01924 240291 for up to date delivery information.

Delivery Charges

Delivery of all items is FREE OF CHARGE to UK mainland for all orders over £150.  Delivery of orders totalling less than £150 incur a £25 delivery/handling surcharge.

There are certain items on our site which will incurr an additional delivery charge to particular areas of the UK.  These delivery areas typically include Scotland, Truro and Belfast.  Please check on the delivery tab which will clearly indicate whether free delivery is available to these areas.


Delivery

Delivery will be made to the address specified in the order.

For orders overseas please contact our sales office direct for a quotation.

Delivery Times: Monday - Friday 8am to 5pm

Deliveries are made on a week commencing basis and delivered anytime during the week in question. Once you have placed your order we will confirm the delivery week commencing date.  You can request a factory/driver pre-call to give 24 hours notice of a delivery.  This pre-call service is aimed at helping our customers with their preparations to accept deliveries.  However, this is for guidance only and we cannot guarantee this service during peak times and therefore cannot be held responsible for any costs or delays in the non provision of this service.

Nominated Day Deliveries:

If you require delivery on a nominated day, this service is available at an additional cost.  Please contact our sales team for pricing.

Standard Delivery Vehicle

We assume clear access for up to a 40' trailer size - to a ground floor location only.  Please advise our sales team of any delivery access restrictions at time of placement of order.  Standard delivery may not include pedestrian zones which operate time limits on deliveries.  Should our delivery vehicles be turned away due to the above, then additional re-stocking/re-delivery charges will be incurred by the customer.       

IMPORTANT NOTE: It is the responsibility of the customer to ensure that adequate labour or manned handling equipment is available to offload at the delivery point. Off loading is to a ground floor entrance point only.  The company will have the right to determine the relevant unloading point.  The customer shall be responsible for notifying the company of any restriction of access such as height, width, weight or unloading hours.

Waiting Time.

Save Consumer Contracts, Waiting time will be charged for any delay, should unloading not commence within 30 minutes of the vehicle arriving at the site at the rate of £35.00 per half hour up to a maximum of 1 hour, after which it will be at 3d's discretion to pull off site.  Failed and repeat delivery conditions would then apply.

Failed & Repeat Deliveries:

Save for consumer contracts, failed & repeat deliveries will be charged at cost dependant on location and required delivery date and time.  Storage costs may apply if delivery cannot be made promptly. Waiting time will be charged at £25 per half hour if offloading cannot commence within 30 minutes of vehicle arrival.  After 1 hour 3D Lockers reserve the right to pull off site and failed and repeat delivery costs would apply.

Cancellation and Returns Policy Business to Business customers

Here at 3D Lockers we really want you to be happy with your purchase.  However the distance selling regulations do not apply for Business to Business customers and we are therefore not obliged to offer a returns policy. We will only accept cancellation of an order on condition that you reimburse us in full all costs and expenses incurred by us and arising from the cancellation (whether directly or indirectly) and all loss of profits and other loss, damages, costs, charges and expenses resulting to or incurred as a result. As the vast majority of our products are made to order, your order cannot be cancelled once the goods have gone into the manufacturing process and the order will have to be paid for in full.  If you need to cancel your order, please contact us to find out at what stage your order is at.  

Once goods have been dispatched to you they cannot be returned or exchanged unless damaged, faulty and must be in an unused condition.

Cancellation and Returns policy for consumers

If you wish to cancel your order, you can telephone us on 01924 240291
You can notify us by email to sales@3dlockers.co.uk before we have dispatched the goods to you. 

Where goods have already been dispatched to you, you can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The cost of returning goods to be met by you.  Please ensure the goods are returned in the original packaging with your invoice/delivery note included.  Upon receipt of the goods we will give you a full refund or credit provided the goods are received in an undamaged condition
Your right to return goods will not be granted if:
a) the product has been used.
b) where any products have been made specifically for you or customised specifically for you.