How can I place an order with 3d Lockers?
Simple. There are 5 ways to order.
- Online via our secure website- 24 hours a day, 365 days a year
- Over the phone – our lines are open 5 days a week from 8.30pm to 5.00pm (Monday to Friday)
- By post to: 3d Storage Systems (UK)Ltd,
Suite 1, 30 Station Road, OSSETT, West Yorkshire WF5 8AD
- By email: firstname.lastname@example.org
- By Fax: 01924 261677
How long will my delivery take?
All products on our website will show an approximate delivery lead time from order on the delivery tab of the product. This can vary from 5 days to 25 working days but details on our site are a fairly accurate guide. Please note delivery lead times can be extended for a larger quantity of items or during busy periods.
Should you require something urgently, you can always contact us to see if we can approve on the delivery leadtime. This may be possible if there is production capacity available or we may be available to swap your chosen product over to a different factory. It's always worth asking.
Once your order has been placed with us we will email you with anticipated delivery by date or week commencing date.
|Quick Delivery Lockers||Maximum 5 working days, sooner on request and if stock is available. Overnight additional carriage charges may apply. For exact availability please contact our sales team on 01924 240291.|
|Elite||Standard Metal Lockers 1-8|
Personal Effects Lockers
1370H School Lockers
School Cube Lockers
|10 working days|
|Elite||Special Locks including coin return, coin retain, multi user combination||Up to 3 weeks|
|Probe||Standard Metal Lockers 1-8|
|10 working days|
|Probe||Laminate Lockers, GlossBox, Timber Effect||2-3 weeks|
|Link||Lead times vary from 10 working days onwards. See delivery tab on product page.|
|Link||Special Locks including coin return, coin retain, multi user combination||Up to 30 working days|
|Hazardous Cupboards||5-10 working days from order|
Where are the locker keys located?
When unpacking your delivery of lockers, please read your delivery note for instructions as to where you locker keys are located. Locker keys are usually placed in the top left compartment of the locker. Sometimes the locker compartment is open and the rest of the keys are in a plastic bag inside the compartment. However sometimes the initial locker key for the top left compartment is placed underneath the base of the locker. This locker key will give access to the top left compartment. Please do not install lockers until all the keys are located. For further information, please call our sales team on 01924 240291
Which day and time will my delivery be?
Deliveries are made Monday to Friday between 8am and 5pm. Standard deliveries can by anytime during the week in question and are not on any specific day or time.
In order for your to make plans to accept delivery, once you have placed your order, you will receive an Order Acknowledgement Delivery confirmation email from 3d Lockers. This will indicate the estimated delivery by date or a week commencing/ending date.
Standard delivery may not include pedestrian zones which operate time limits on deliveries. Addtional costs may apply.
PLEASE ADVISE of any delivery restrictions at time of ordering or indicate any additional information which you think will help our delivery driver.
Can I request a specific delivery day and date?
Nominated Day Deliveries.
We understand that sometimes our standard delivery service doesn't fit the bill. That's why we are able to offer a nominated day delivery service at additional cost. We are also able to offer Nominated Day and Time Specific Deliveries. These services are at additional cost. Please contact our sales team on 01924 240291 who will be happy to help arrange this additional service and confirm the costs for your particular delivery.
Will I receive a VAT receipt?
Yes, whether you purchase online or over the phone you will receive a full VAT receipt invoice via email.
If by some chance you haven't received this, please contact us via email @ email@example.com or alternatively telephone us on 01924 240291 and request a copy VAT invoice.
I am ordering goods for delivery abroad. Do I have to pay VAT?
Dependent on delivery country and with the necessary proof of shipping some goods will be zero rated for VAT purposes. Please contact us for further information. All goods for delivery within UK will be subject to VAT at the prevailing rate. VAT will be added at the checkout.
Are next day deliveries available?
Yes on certain products we are able tgo offer a next day service at additional cost. Please contact our sales team for details on 01924 240291
Do you deliver outside of the UK?
We deliver throughout UK mainland and all our deliveries are FREE for orders over £150.00. A carriage surcharge of £25.00 applies to orders under this value. This is shown at your checkout basket.
Delivery to Ireland can be arranged at additional cost. Please contact us for costing or alternatively we can deliver Free (Subject to minimum order charge) to any UK Port or shipping agent of your choice.
Delivery to Europe can be arranged at additional cost, please contact us for costing or alternatively we can deliver Free (Subject to minimum order charge) to any UK Port or shipping agent of your choice.
If you would like some advice about your delivery prior to ordering the please contact us on 01924 240291
Please note deliveries can only be made to ground floor entrance only. Final positioning on site by customer.
How do I know if I am paying the best price available for my product?
If you are ordering less than 10 units, then our online price is already very competitive. We check our prices against our competitors on a regular basis so you can rest assured that you are getting the best deal. From time to time we offer special promotions, so look out for those great online savings!
Do you offer large quantity discounts?
Yes, if you are ordering 10 plus units then please contact us on 01924 240291 or email us at firstname.lastname@example.org with your enquiry. Your business in important to us, so we will be pleased to look at your requirement and give you our very best prices.
Will your driver place the item/s in our chosen location?
Unfortunately our drivers are only insured to deliver to ground floor reception only. Our driver is not expected to carry large items over distances and where access to an entrance is restricted, offlading will be to tailgate only. The off-loading point will be determined by the driver.
It would be down to the customer to arrange for the lockers or cupboards to be transported upstairs to their final destination.
What should I do if my products are damaged on receipt?
We make every effort to deliver your products in one piece and on time, but as we sometimes use couriers damages will inevitably occur from time to time. If this is the case then contact us via email or telephone within 3 days of receipt of your delivery. We will require a photo of the damaged product and once received will endeavour to replace or rectify as soon as is humanly possible.
What do I do if I have any other questions about the product specification?
Please contact us on 01924 240291 or email us on email@example.com.
We have over 25 years of experience in the locker and storage industry and are only too happy to give advice or help. So whether it be about sizes, colours, lock mechanisms, installation methods, or any other question please get in touch with us.
Does your driver need help in off-loading items?
Yes, our driver is unable to offload large orders without help. It is the customer's responsibility to ensure adequate labour is to hand to assist in the off loading.
Do you offer bespoke products?
Yes, if you can’t find the exact product or dimensions you are looking for on our website then please contact us as we are often able to manufacture items specifically to suit your requirements.
Do you offer different types of locking options?
Yes we offer the following types of lock options. You would need to contact us for pricing.
- Coin Return Lock (£1 or Token)
- Coin Retain Lock (£1 or Token)
- Multi-User combination lock. Front face dial with 10,000 combinations
- Pre-Set Combination dial lock. Comes with 5 pre-set factory combinations.
- Digital Combination Lock. Powered by battery. 40,000 combinations.
- Magnetic Catch Lock. Ideal where security is not an issue.
See our lock option section on the website.
Can you use any padlock with your swivel latch hasp and staple fitting?
You can use any manufacture of padlock but make sure that the shackle diameter is a minimum 6mm and maximum 7.5mm. Also the top dimension (i.e. the height of the shackle should be between 19mm and 25mm.
I can't find my products. Can I request a Proof of Delivery?
Yes, all our items are signed for on delivery. Should you require a Proof of Delivery document, then please contact our sales team on 01924 240291 and we will be happy to organise with the delivery company.
What is Nesting?
When purchasing more than a few lockers and creating a run of lockers it is often best to purchase lockers in nests. This means that lockers are joined together side by side in manufacturing and thus have common sides (cannot be separated at a later date)
This not only saves money, but also saves on installation time and handling. Lockers are pre-drilled in the side ready for further nesting side by side on site.
Depending on the size and door configuration lockers are available in Nests of 1, 2 or 3 and so can easily be mixed and matched to provide the ideal solution. Please refer to locker description on individual products for further information on nesting.
I am having difficulty locating the quantity Button?
Simply select your product size and a quantity box will automatically appear.
Do you supply other colours other than those shown on your website?
Yes, non standard colours are available at additional cost subject to a minimum order quantity. Please contact us on 01924 240291 for further information.
What is the overall dimension of a locker?
The overall dimension is the measurement in mm on the website. For example if the locker is 300mm wide this is the overall dimension.
What is the internal dimension of a locker?
The internal dimension is the measurment stated on the website minus 3mm. So if the locker width is 300mm, the internal dimension is 297mm.
The internal dimensions are detailed in the 'dimensions' tab at the bottom of the product page.
If you are unsure or require more information, please call our sales team on 01924 240291
How do I convert metric dimensions into imperial?
1m = 39.37
1 foot = 30.5
1 inch = 2.54