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Delivery & Returns

Delivery & Returns

Delivery

Delivery lead times vary depending on the type and quantity of lockers or cupboards ordered.  General guidance on delivery lead times can be found on the delivery tab of each specific product.

Quick Summary Of Delivery Lead Times

Quick Delivery Lockers

Maximum 5 working days, sooner on request and if stock is available.  Overnight additional carriage charges may apply.  For exact availability please contact our sales team on 01924 240291.

 

Standard Lockers: 1-6 Tier

1800 x 300 x 300

1800 x 300 x 450

Normally 8-10 working days from order.  For large quantities lead time would be extended and confirmed by 3D Lockers at time of order placement.

 

Sloping Top Lockers: 1-6 Tier

1800 x 300 x 300

1800 x 300 x 450

8-10 working days.

Other Size Metal Lockers

Manufactured lead time varying from 15-20 working days.

 

Slimline Lockers

15-18 working days.

 

Perforated Door Lockers, Laptop, Post, Phone, Personal Effects, In-Charge, Laminate & Garment

17-20 working days.

Vision Panel, Half Height & Three Quarter Height Lockers

22-25 working days.

Special Locks: Coin Return, Coin Retain, Digital Combi Locks

Increase the delivery lead time of all products to 17-20 working days.

 

Multi User Combination Locks

27-30 working days.

 

Hazardous Cupboards

Normally 5-8 working days from order.

 

 

The above is meant as a general guidance only.  Sometimes unforeseen manufacturing situations can occur resulting in longer lead times.  Here at 3D Lockers we try our best to keep our customers informed of any delays, but cannot be held liable for any losses or costs incurred by yourselves. Failure to deliver by the due date or time shall not constitute a breach of contract by 3d Lockers.  We shall try to deliver the goods or services by the agreed date, however such dates are estimates only and we will not be held liable for any failure to deliver complete works by such dates.  The goods may also be delivered in advance of any confirmed delivery date. Where we can we will give notice of advance deliveries, but this cannot be guaranteed and therefore shall not constitute a breach of contract by 3d Lockers.

If you have a specific delivery lead time request, please contact our Sales Team on 01924 240291 for up to date delivery information.

Delivery Charges

Delivery of all items is FREE OF CHARGE to UK mainland for all orders over £150.  Delivery of orders totalling less than £150 incur a £25 delivery/handling surcharge.

There are certain items on our site which will incurr an additional delivery charge to particular areas of the UK.  These delivery areas typically include Scotland, Truro and Belfast.  Please check on the delivery tab which will clearly indicate whether free delivery is available to these areas.


Delivery

Delivery will be made to the address specified in the order.

For orders overseas please contact our sales office direct for a quotation.

Delivery Times: Monday - Friday 8am to 5pm

Deliveries are made on a week commencing basis and delivered anytime during the week in question. Once you have placed your order we will confirm the delivery week commencing date.  You can request a factory/driver pre-call to give 24 hours notice of a delivery.  This pre-call service is aimed at helping our customers with their preparations to accept deliveries.  However, this is for guidance only and we cannot guarantee this service during peak times and therefore cannot be held responsible for any costs or delays in the non provision of this service.

Nominated Day Deliveries:

If you require delivery on a nominated day, this service is available at an additional cost.  Please contact our sales team for pricing.

Standard Delivery Vehicle

We assume clear access for up to a 40' trailer size - to a ground floor location only.  Please advise our sales team of any delivery access restrictions at time of placement of order.  Standard delivery may not include pedestrian zones which operate time limits on deliveries.  Should our delivery vehicles be turned away due to the above, then additional re-stocking/re-delivery charges will be incurred by the customer.       

IMPORTANT NOTE: It is the responsibility of the customer to ensure that adequate labour or manned handling equipment is available to offload at the delivery point. Off loading is to a ground floor entrance point only.  The company will have the right to determine the relevant unloading point.  The customer shall be responsible for notifying the company of any restriction of access such as height, width, weight or unloading hours.

Waiting Time.

Save Consumer Contracts, Waiting time will be charged for any delay, should unloading not commence within 30 minutes of the vehicle arriving at the site at the rate of £35.00 per half hour up to a maximum of 1 hour, after which it will be at 3d's discretion to pull off site.  Failed and repeat delivery conditions would then apply.

Failed & Repeat Deliveries:

Save for consumer contracts, failed & repeat deliveries will be charged at cost dependant on location and required delivery date and time.  Storage costs may apply if delivery cannot be made promptly. Waiting time will be charged at £25 per half hour if offloading cannot commence within 30 minutes of vehicle arrival.  After 1 hour 3D Lockers reserve the right to pull off site and failed and repeat delivery costs would apply.

Cancellation and Returns Policy Business to Business customers

Here at 3D Lockers we really want you to be happy with your purchase.  However the distance selling regulations do not apply for Business to Business customers and we are therefore not obliged to offer a returns policy. We will only accept cancellation of an order on condition that you reimburse us in full all costs and expenses incurred by us and arising from the cancellation (whether directly or indirectly) and all loss of profits and other loss, damages, costs, charges and expenses resulting to or incurred as a result. Cancellation will only be accpeted at our descretion and if accepted the cancellation charge could be up to 100% of the order value.  As the vast majority of our products are made to order, your order cannot be cancelled once the goods have gone into the manufacturing process and the order will have to be paid for in full.  If you need to cancel your order, please contact us to find out at what stage your order is at.  

Once goods have been dispatched to you they cannot be returned or exchanged unless damaged, faulty and must be in an unused condition.

Cancellation and Returns policy for consumers

If you wish to cancel your order, you can telephone us on 01924 240291
You can notify us by email to sales@3dlockers.co.uk before we have dispatched the goods to you. 

Where goods have already been dispatched to you, you can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The cost of returning goods to be met by you.  Please ensure the goods are returned in the original packaging with your invoice/delivery note included.  Upon receipt of the goods we will give you a full refund or credit provided the goods are received in an undamaged condition.  Collection will be charged at £200 together with an administration charge of 10% of the selling price value.
Your right to return goods will not be granted if:
a) the product has been used.
b) where any products have been made specifically for you or customised specifically for you.

 

All products on our website will show an approximate delivery lead time from order on the delivery tab of the product.  This can vary from 5 days to 25 working days but details on our site are a fairly accurate guide. Please note delivery lead times can be extended for a larger quantity of items or during busy periods.

Should you require something urgently, you can always contact us to see if we can approve on the delivery leadtime.  This may be possible if there is production capacity available or we may be available to swap your chosen product over to a different factory.  It's always worth asking.

Once your order has been placed with us we will email you with anticipated delivery by date or week commencing date.   

Quick Delivery LockersMaximum 5 working days, sooner on request and if stock is available. Overnight additional carriage charges may apply. For exact availability please contact our sales team on 01924 240291.
EliteStandard Metal Lockers 1-8
Personal Effects Lockers
1370H School Lockers
School Cube Lockers
Phone Lockers
Cupboards
10 working days
EliteSpecial Locks including coin return, coin retain, multi user combinationUp to 3 weeks
ProbeStandard Metal Lockers 1-8
Laptop Lockers
Tablet Lockers
Workstations
Cupboards
10 working days
ProbeLaminate Lockers, GlossBox, Timber Effect2-3 weeks
LinkLead times vary from 10 working days onwards. See delivery tab on product page.
LinkSpecial Locks including coin return, coin retain, multi user combinationUp to 30 working days
Hazardous Cupboards5-10 working days from order

We deliver throughout UK mainland and all our deliveries are FREE for orders over £150.00.  A carriage surcharge of £25.00 applies to orders under this value.  This is shown at your checkout basket.

Delivery to Ireland can be arranged at additional cost.  Please contact us for costing or alternatively we can deliver Free (Subject to minimum order charge) to any UK Port or shipping agent of your choice.

Delivery to Europe can be arranged at additional cost, please contact us for costing or alternatively we can deliver Free (Subject to minimum order charge)  to any UK Port or shipping agent of your choice.

If you would like some advice about your delivery prior to ordering the please contact us on 01924 240291

Please note deliveries can only be made to ground floor entrance only.  Final positioning on site by customer.

We make every effort to deliver your products in one piece and on time, but as we sometimes use couriers damages will inevitably occur from time to time.  If this is the case then contact us via email or telephone within 3 days of receipt of your delivery.  We will require a photo of the damaged product and once received will endeavour to replace or rectify as soon as is humanly possible.

Unfortunately our drivers are only insured to deliver to ground floor reception only.  Our driver is not expected to carry large items over distances and where access to an entrance is restricted, offlading will be to tailgate only.  The off-loading point will be determined by the driver.  

It would be down to the customer to arrange for the lockers or cupboards to be transported upstairs to their final destination.

Yes on certain products we are able tgo offer a next day service at additional cost.  Please contact our sales team for details on 01924 240291

Standard Deliveries.

Deliveries are made Monday to Friday between 8am and 5pm.  Standard deliveries can by anytime during the week in question and are not on any specific day or time.

In order for your to make plans to accept delivery, once you have placed your order, you will receive an Order Acknowledgement Delivery confirmation email from 3d Lockers.  This will indicate the estimated delivery by date or a week commencing/ending date.

Standard delivery may not include pedestrian zones which operate time limits on deliveries.  Addtional costs may apply.

PLEASE ADVISE of any delivery restrictions at time of ordering or indicate any additional information which you think will help our delivery driver.

 

Yes, our driver is unable to offload large orders without help.  It is the customer's responsibility to ensure adequate labour is to hand to assist in the off loading.

99 percent of the time our suppliers deliver on time.  However sometimes unforeseen manufacturing situations or delivery hold ups can occur with our suppliers resulting in longer leadtimes than anticipated or even a failed delivery if the driver runs out of hours.

Here at 3d Lockers we try our best to keep our customers informed of delays, but there can be occasions when this information is late in being relayed to us.  If this occurs, 3d Lockers cannot be held liable for any losses or costs incurred by yourselves for such a delay.  Our suppliers will always try to deliver the goods or services by the agreed date, however such dates are given as estimates only and cannot therefore be viewed as breach of contract.

On occasions the goods may be delivered in advance of the estimated delivery date.  Where we can, we will give notice of advance deliveries, but cannot always guarantee this at peak times. Once again we cannot be held liable for any losses or costs incurred by yourselves for premature delivery dates.

We are sorry if your products have not been delivered by the estimated delivery date.  If this is the case then please contact us by phone on 01924 240291 or email sales@3dlockers.co.uk and we'll gladly chase up our suppliers to rectify.

 

 

Yes, all our items are signed for on delivery.  Should you require a Proof of Delivery document, then please contact our sales team on 01924 240291 and we will be happy to organise with the delivery company.

24 Hour Pre-Call Request.

You can request the factory/driver to give you a 24 hour pre-call to give 24 hours notice of delivery. This pre-call service is aimed at helping our customers with their preparations to accept deliveries.  However, this is for guidance only and we cannot guarantee this service during peak times.  We cannot be held liable for any costs or delays in the non provision of this service.

Nominated Day Deliveries.

We understand that sometimes our standard delivery service doesn't fit the bill.  That's why we are able to offer a nominated day delivery service at additional cost.  We are also able to offer Nominated Day and Time Specific Deliveries.  These services are at additional cost.  Please contact our sales team on 01924 240291 who will be happy to help arrange this additional service and confirm the costs for your particular delivery.

We assume clear access for up to a 40' trailer size or an 18 tonne vehicle - offloading to kerbside or if possible to a ground floor location only. Please advise our sales team of any delivery access restrictions at time of placement of order. Should our delivery vehicles be turned away due to the above, then additional re-stocking/re-delivery charges will be incurred by the customer.

For Consumers, please advise us as soon as possible if you are unable to accept delivery at a particular time or day.  We would be happy to arrange for our suppliers to deliver to a nearby alternative delivery address or accept specialist delivery instructions to help you receive your goods.  You can contact us or fill in the special delivery request box at checkout when ordering online.

Waiting Time and Repeat Deliveries.

Save for consumer contracts, failed and repeat deliveries will be charged at cost by our suppliers dependant on location and required delivery date and time.  Storage costs may apply if delivery cannot be made promptly.

Save consumer contracts, waiting time will be charged for any delay should unloading not commence within 30 minutes of the vehicle arriving at the site at the rate of £35 per half hour up to a maximum of 1 hour, after which it will be at the driver's discretion to pull off site.  Failed and repeat delivery conditions would then apply and re delivery charges will apply.

For Business to Business Customers.

Here at 3D Lockers we really want you to be happy with your purchase. However the distance selling regulations do not apply for Business to Business customers and we are therefore not obliged to offer a returns policy. We will only accept cancellation of an order on condition that you reimburse us in full all costs and expenses incurred by us and arising from the cancellation (whether directly or indirectly) and all loss of profits and other loss, damages, costs, charges and expenses resulting to or incurred as a result. As the vast majority of our products are made to order, your order cannot be cancelled once the goods have gone into the manufacturing process and the order will have to be paid for in full. If you need to cancel your order, please contact us to find out at what stage your order is at.

Once goods have been dispatched to you they cannot be returned or exchanged unless damaged, faulty and must be in an unused condition.

 

Cancellation Policy for Consumers.

 

If you wish to cancel your order, you can telephone us on 01924 240291.

You can notify us by email to sales@3dlockers.co.uk before we have dispatched the goods to you.

Where goods have already been dispatched to you, you can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The cost of returning goods to be met by you. Please ensure the goods are returned in the original packaging with your invoice/delivery note included. Upon receipt of the goods we will give you a full refund or credit provided the goods are received in an undamaged condition.

Your right to return goods will not be granted if:

  • the product has been used
  • where any products have been made specifically for you or customised specifically for you

We are very sorry to hear that your product has arrived damaged.  Please contact us immediately and send photographic evidence of the damage by email to sales @3dlockers.co.uk.  We will be happy to organise a replacement product or provide a resolution as soon as possible.

Our clients include...

BMW Puma UK Sainsburys Indisit Balfour Beatty Nottingham Trent University Spec Savers Guys Hospital Harvey Nichols BAM Construction Glasgow School of Art Scottish Natural Heritage